Refund and Cancellation Policy

At Career Support Freelance, we strive to maintain a fair marketplace for both freelancers and employers. Since our platform deals with digital services, the following policy applies to all transactions:

1. Refund Eligibility

• Service Not Delivered: If a freelancer fails to deliver the committed service within the agreed timeline, the employer may be eligible for a refund.

• Mutual Cancellation: If both the freelancer and employer agree to cancel a project before completion, a refund can be processed as per the mutual agreement.

• Technical Issues: If a payment is deducted twice due to a technical glitch, the duplicate amount will be refunded automatically within 5-7 working days.

2. Non-Refundable Cases

• Refunds will not be provided if the project has been completed and approved by the employer.

• Once the digital files or services are delivered and used, no refunds can be claimed.

• Subscription fees (if any) or platform processing fees are generally non-refundable.

3. Cancellation Process

• Users can request a cancellation of an active project through the dashboard or by contacting official@careersupport1.com.

• Our team will review the dispute and the communication logs to make a final decision on the refund.

4. Refund Timeline

• Approved refunds will be credited back to the original payment method (Razorpay, PayPal, Stripe, or Bank Account) within 5 to 10 business days, depending on the provider’s policy.